FREQUENTLY ASKED QUESTIONS
HOW TO ORDER
1. Did you receive my order?
You will receive an auto-reply message for each order you are placing in our web shop (this auto-replay is not an order confirmation). Please contact us by email or phone if you will not receive such an auto-reply message.
Normally we accept orders within 24 hours by an email order confirmation or we will send you a non-binding offer.
You can find information about your order’s progress automatically by logging in and follow the “Check order status” Menu
You can also reach us
24 hours every day
by calling +49 (0)722 715191-0 or by email by using our Contact Form
2. How long does it take until I will receive my ordered items?
Normally we send out available items within 1 – 3 business days. It usually takes les than 10 days.
Our team would be glad to provide inform about the availabilities by email or phone.
3. How do i pay?
For both website and phone orders, we accept ALL TYPES of credit cards (Visa, Master, American Express, Discover) and PAYPAL.
1. PayPal is guaranteed against fraud and identity theft. PayPal guarantees 100% protection against unauthorized payments from your account. Every transaction is confirmed by email to the PayPal account holder. Any transaction you wish to dispute will give you access to a 24/7 support team of analysts who will sort out your problem for you.
2. eBay purchases can also be insured up to $1000 through PayPal. A service called “PayPal Buyer Protection” is another way that PayPal will certify that certain sellers are trustworthy.
3. PayPal’s Anti-Fraud Team works 24/7 Using sophisticated risk models and advanced technology, the team is able to detect, and often predict, suspicious activity to help eliminate identity theft. The anti-fraud team’s sole job is to make every PayPal transaction as safe and seamless as possible.
4. Many other PayPal safety measures distinguish the service from its competitors. (More technical details on PayPal safety are available here).
4. Worldwide Shipping
We ship to just about anywhere in the world . We cannot make exceptions to this, so please do not ask. Additionally, there are not any hidden charges on international taxes and duties etc as this information is very important for all customers ordering from outside of the U.S.!!
All prices on our website are in U.S. Dollars. However, when the transaction record reaches your bank, they will automatically convert the amount of your total into your local currency. That amount and currency will show on your statement and will be deducted from your account.
5. Shipping Charges
We ship for free worldwide with no exceptions.